vlasceanu

’Whether you are a hospitality professional, an aspiring leader, or simply someone committed to personal growth and achieving customer excellence, this book will undoubtedly leave a lasting impact. I am confident that, like me, you will find its message both inspiring and transformative.’

-- Robert Richardson FIH MI - CEO, Institute of Hospitality

Positive customer experiences are the key to shaping human experience overall - with powerful benefits for both you and your organisation.

The C.A.R.E. Model unlocks the secret of creating a truly transformative customer experience. It bridges the gap between personal well-being and professional success, creating a strong synergy that enhances your own sense of fulfilment while driving the growth of your organisation and positively impacting your community.

Read this book to:

- Discover how customer experience excellence directly influences individual well-being, improving both personal and professional outcomes

- Reassess your life goals, redefine your purpose, and align your actions to create meaningful impact in your personal and professional life

- Gain practical insights into effective team collaboration and how it drives organisational success

- Learn to re-engineer processes to foster a culture of empathy, growth and improved customer experiences

- Follow a clear roadmap to achieving personal fulfilment and business development through Connection, Authenticity, Re-engineering and Evolution

Carmen F. Vlasceanu PhD. founder of Global Hospitality and Maritime Leaders, is dedicated to helping businesses craft transformative customer experience strategies and develop customer-centric teams. A Fellow of the Institute of Hospitality, Member of the Harvard Business Review Advisory Council and an international speaker, she also founded Angel Wings, charity organisation, advocating for community development, education, equality and mental health, while working as a Personal Development and Inspirational Life Coach.