INSIGHTS TO PERFORMANCE EXCELLENCE 2007

Because of the complexity of modern management systems, the criteria used to examine them are also complex and sometimes difficult to understand. This book helps performance-excellent examiners and organization-improvement practitioners to understand the 2007 Baldrige performance excellence criteria, and the linkages and relationships among its many Items.

As always, what distinguishes Blazey's book from others on the market is his simplification of the 2007 Baldrige Criteria and the application process. Through its use of plain-English explanations, flowcharts, relationship matrixes, and examples of effective practices that some organizations have developed, this book will strengthen your understanding of the Baldrige Criteria and provide valuable insights when analyzing your organization, improving performance, and applying for the Baldrige Award.

Mark L. Blazey is president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Dr. Blazey has an extensive background in quality systems. For five years he served as a senior examiner for the Malcolm Baldrige National Quality Award. He is currently the lead judge for the U.S. Army Communities of Excellence Award and has served as the lead judge for Baldrige-based awards for New York State, Vermont, Delaware, and Aruba, and judge for the Wisconsin Forward Award and the U.S. Department of Labor Workforce Excellence Award.