五星級飯店專業前檯英語（32K+1MP3）

目錄
Unit1 Accepting a Booking　接受訂房
Unit2 Reserving a Double Room　訂一間雙人房
Unit3 Booking a Single Room　訂一間單人房
Unit4 Reserving a Triple Room　訂一間三人房
Unit5 Booking a Suite　訂套房
Unit6 Booking Rooms　訂房間
Unit7 Filling in the Registration Card填寫住宿登記卡
Unit8 A Mistake in Reservations　訂房疏失
Unit9 The Bellboy Shows the Guest his Room行李員引領客人到房間
Unit10 Checking Out Late　延遲退房
Unit11 Something Is Not Working 　東西不能用
Unit12 Checking In a Tour Group　旅遊團住宿登記
Unit13 A Babysitter　找保姆
Unit14 A Room Change　換房間
Unit15 Mail, Faxes and Telexes　信件、傳真和電報
Unit16 Key Cards　鑰匙卡
Unit17 Transportation　交通問題
Unit18 A Guest Move to the Top Floor搬到頂樓的住客
Unit19 Checking Out　退房
Unit20 Charging For Children　兒童住房計費
Unit21 Accepting Credit Cards　接受信用卡
Unit22 Exchanging Money　兌幣
Unit23 Electric Razors and Other Services電動刮鬍刀等服務項目
Unit24 The Lost and Found & Medical Problems失物招領與健康問題
Unit25 The Health Club and a Safe box健身俱樂部與保險箱
Unit26 Messages　留言
Unit27 A Business Meeting　商務會議
Unit28 The Banqueting Office and a Restaurant負責宴會的部門與餐廳
Unit29 Handling a Complaint　處理客怨
Unit30 Discounts　住房折扣
Unit31 Making Telephone Calls　打電話
Unit32 Getting Through　接通電話
Unit33 Giving Information　提供資訊
Unit34 A Problem With the Mini-Bar迷你吧出問題
Unit35 A Guest With Animals　帶寵物的住客
Unit36 Where are you　你在哪裡
Unit37 The Guest Pays His Bill　住客結帳
Unit38 A Reservation for a Restaurant　餐廳訂位
Unit39 A Dress From India　印度製的連身洋裝
Unit40 Guests With Problems對房間用品有問題的住客
Unit41 Complaints and Problems　抱怨與問題
Unit42 Completing Internships　完成實習
Unit43 The International Spelling Code 國際通用拼字代碼
Unit44 Tailoring　裁縫服務
Unit45 Cultural Event　文化活動
Unit46 Eating in the Hotel　在飯店內用餐
Unit47 Room Service　客房用餐
Unit48 A Good Meal　大餐
Unit49 A Package for Mr. Martin　馬汀先生的包裹
Unit50 Letters　信件
附錄I Housekeeping Supplies 客房日常用品
附錄II Countries, Languages(s), Nationalities 國家／語言／國籍

目錄
Unit1 Accepting a Booking　接受訂房
Unit2 Reserving a Double Room　訂一間雙人房
Unit3 Booking a Single Room　訂一間單人房
Unit4 Reserving a Triple Room　訂一間三人房
Unit5 Booking a Suite　訂套房
Unit6 Booking Rooms　訂房間
Unit7 Filling in the Registration Card填寫住宿登記卡
Unit8 A Mistake in Reservations　訂房疏失
Unit9 The Bellboy Shows the Guest his Room行李員引領客人到房間
Unit10 Checking Out Late　延遲退房
Unit11 Something Is Not Working 　東西不能用
Unit12 Checking In a Tour Group　...