五星級飯店專業客房英語（32K+1MP3）

目錄
Unit1 English for Housekeeping　基本客務英語
Unit2 Do Not Disturb　請勿打擾
Unit3 An Allergy to Feather Pillows　對羽毛枕過敏
Unit4 Lost and Found　失物招領
Unit5 Borrowing Things　借用物品
Unit6 Accidents and First Aid　意外與急救
Unit7 Problems With the Bathroom 浴室的問題
Unit8 Search for Pets!　尋找寵物！
Unit9 Fire　失火
Unit10 Electric Shavers (Electric Razors) 電動刮鬍刀
Unit11 A Business Meeting 　商務會議
Unit12 A Room Improperly Cleaned 房間未打掃乾淨
Unit13 Laundry Service　洗衣服務
Unit14 Complaints About the Laundry 對洗衣服務的抱怨
Unit15 Problems With the Alarm Clock Radio 收音機鬧鐘的問題
Unit16 It Takes Twenty-Four Hours 這要花24小時
Unit17 Cleaning Conference Rooms　清理會議室
Unit18 Cleaning Public Areas　清理公共區域
Unit19 Explaining Things to New Staff 對新員工說明工作內容
Unit20 Doing a Professional Job　做專業的工作
Unit21 A Faded Shirt　褪色的襯衫
Unit22 Cleaning Hotel Rooms　打掃客房
Unit23 Inspecting the Rooms　檢查房間
Unit24 How to Be a Good Room Attendant 如何成為一個好的房務員Unit25 Cleaning Walls and Ceilings 打掃牆壁和天花板
Unit26 Linen Sheets for an Imperial Suite 皇家套房的床單
Unit27 Removing Stains　去除污垢
Unit28 How to Clean Sanitary Fittings 如何清理衛生設施
Unit29 The Wrong Way to Clean the Toilet 清潔馬桶的錯誤方法
Unit30 A Tour of the Laundry (1) 到洗衣房參觀 (1)
Unit31 A Tour of the Laundry (2)　 到洗衣房參觀 (2)
Unit32 A Tour of the Laundry (3)　 到洗衣房參觀 (3)
附錄Appendix
解答Answer Key

目錄
Unit1 English for Housekeeping　基本客務英語
Unit2 Do Not Disturb　請勿打擾
Unit3 An Allergy to Feather Pillows　對羽毛枕過敏
Unit4 Lost and Found　失物招領
Unit5 Borrowing Things　借用物品
Unit6 Accidents and First Aid　意外與急救
Unit7 Problems With the Bathroom 浴室的問題
Unit8 Search for Pets!　尋找寵物！
Unit9 Fire　失火
Unit10 Electric Shavers (Electric Razors) 電動刮鬍刀
Unit11 A Business Meeting 　商務會議
Unit12 A Room Improperly Cleaned 房間未打掃乾淨
Unit13 Laundry Service　洗衣...