譯者簡介
黃秀珠
【現職】
樹德科技大學 休閒與觀光管理系 助理教授
【學歷】
高雄師範大學 工業科技教育系 博士進修
亞洲大學 休閒與遊憩事業管理 碩專班
高雄餐旅管理學院 餐旅科
【工作簡歷】
明道管理學院 餐旅管理系 助理教授
統茂大飯店(股)公司 總管理處 副總經理
知本老爺大酒店 客務經理、客房部協理
台中通豪大飯店 客務主任、大廳副理、業務部副理
勞委會職訓局餐旅服務丙級監評
勞委會職訓局能力本位課程編撰委員
張志豪Andy Chang
Special Skills: Certified Hospitality Department Trainer (AH & LA)
Certificate of Hotel / Motel Sales Promotion (AH & MA)
Certificate of Food and Beverage service of City and Guilds of London Institute, U.K.
Education Background
Jan.1990 ~ Dec.1991 Hotel Management Diploma Hotelconsult SHCC 'Caesar Ritz' Colleges Le Bouveret, Switzerland(web site: www.ritz.edu )
Sep.1988 ~ Jun.1990 English Department Christ College, Tamsui, Taipei, Taiwan, R.O.C.
Working Experience
Nov.2004 ~ Present Duty manager of the Front office department in the Riviera Hotel (web site: www.rivierataipei.com ) (112 guest rooms). In charge of the daily operation of the reception, telephone service, concierge.
Aug.2004 ~ Oct.2004 Operation Director of 'Villa 32' hot spring club in New Beitou, Taipei (web site: www.villa32.com ) In charge of the pre-opening project in Room Division and Administration part, also finished the SOPs of FO, HSKP, F&B departments.
July 2004 ~ Aug.2004 Outlet Property manager of the Lotus International Property Management Ltd. (web site: www.unitsgroup.com.tw ) In charge of building and service apartment management.
Feb.2004 ~ June 2004 Resident Manager of the Beautiful Environment hot spring Hotel (web site: www.beautyspa.com.tw ). In charge of the daily operation, sales and marketing,
administration, group packages
Nov. 2003 ~ Feb. 2004 Special assistant in GM office of the Pacific Life Resort (web site: www.pacificlife. com.tw ).In charge of the Rooms and F&B meeting packages, also the assistant of the Chairman.
April 2001 ~ Nov.2003 Room division assistant manager of The Pacific Thalasso Spa & Club in Green Bay (web site: www.pacificgreenbay.com.tw ) (124 guest rooms), in charge of room division,administration, recreation & sports, engineer departments. Also in charge of all the VIP customers service.