Amarpreet Bhamra

The incubation of shared services evolved in the early-1990s with a multitude of organizations that climbed on this bandwagon to reap the benefits of reduced costs and improve the service levels. Shared services set ups emerged first in the US followed by similar centers in Europe and later the model was extended to Asia and other parts of the globe. In today’s environment many organizations are leveraging shared services to deliver value add to their customers apart from the routine processing tasks.
The articles listed in this e-Book include topics like domestic shared services, process transformations, jobs, education, data and ERP, social media etc. The writings have been enriched by incorporating appropriate reference material where ever necessary. Hence the readers will gain from these insights and thereby enhance their knowledge on the above mentioned topics.