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Barlow- Jan的圖書 |
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$ 847 | A Complaint Is a Gift 抱怨是最好的禮物
作者：Barlow- Jan 出版社：Berrett-Koehler Pub 出版日期：2008-08-01 規格：0頁  金石堂 - 經營管理
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圖書名稱：A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
內容簡介
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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