| FindBook |
|
有 2 項符合
Bill Thorness的圖書 |
 |
$ 0 電子書 | POWER
作者：Sarah Morgans,Bill Thorness 出版社：Fenwick Publishing 出版日期：2013-09-10 語言：英文  樂天KOBO - 業務參考
- 來源網頁  看圖書介紹
|
 |
$ 816 電子書 | All Roads Lead to Rome
作者：Bill Thorness 樂天KOBO - 歷史文學
- 來源網頁 |
|
|
圖書介紹 - 資料來源：樂天KOBO 評分：
圖書名稱：POWER
No other individual has had as broad an impact on the auto industry during the past fifty years as Dave Power.
Dave’s persistence in getting auto executives to listen to customer concerns was key to the across-the-board rise in car quality, and the influence of his J.D. Power and Associates rankings has permanently raised the bar on customer satisfaction.
Enhanced with anecdotal quotes from Dave as well as dozens of industry insiders, POWER is a compelling study of an intelligent, polite, market-research wonk who unblinkingly spoke truth to power, and ended up making customer satisfaction a watchword not just in automotive but in all manufacturing and service industries.
Foreword by CNBC's Bill Griffeth
|
