C. ROBERT PENNELLA

Contracts protect and direct relationships. This book is for anyone who prepares contract quality requirements for a supplier, is a supplier, or is affected in any way by a contract. Readers will learn how to establish and implement contract requirements effectively; identify and resolve actual and potential contractual problems; preclude overlapping of administrative efforts; reduce unanticipated costs associated with errors of omission; and be better prepared for the administrative application and final outcome of contract quality requirements. Also included are two full case studies with narrative and graphic examples, as well as a self-assessment quiz of managing contract quality requirements.

The information contained in this book is complete enough to be used as a seminar and teaching tool and is designed to facilitate a mutual understanding of the needs, interests and expectations of both buyer and seller.

C. Robert Pennella is a senior management consultant for Shared Learning, Inc. Pennella has helped hundreds of companies to plan their quality systems in ways that increase efficiency and drive down costs. He has headed his own training company and was a quality assurance specialist and technical advisor in metrology systems management for the United States Defense Logistic Agency. Pennella received his training in Quality Systems Management from the U.S. Air Force Institute of Technology in cooperation with Ohio State University, the U.S. Army Logistics Management Center, and the U.S. Air Force Material Command.