Keller, Burns & McGuirk

Callista Gould is a Certified Etiquette Instructor and Founder of the Culture and Manners Institute. Prior to this, she had 20 years of business experience working for global brands such as Sony Music (Columbia and Epic recording labels), Amana Appliances and InterTech Media. Born in Des Moines, Iowa, she has an MBA from Loyola University of Chicago and a BA in English and Medieval Studies from the University of Iowa. Her professional expertise has been featured in The Wall Street Journal, The Chicago Tribune, The Dallas Morning News and The Baltimore Sun. Her Etiquette Tip of the Week runs in The Des Moines Register. And sometimes... she tweets.(@MannersThatMove)