Margaret Joo Yian Tan

Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.

Contents:

• Introduction
• Rationales and Drivers
• Plans, Phases and Frameworks
• Leadership and Governance
• Cultivating Cultures
• Processes and Techniques
• Tools and Technologies
• Measures and Impacts
• Learnings and Recommendations
• The Road Ahead

Readership: Managers, practitioners and graduate students in the knowledge management field.
Key Features:

• One of the few books that explores knowledge management in the public sector in Asia, with in-depth analyses of 12 award-winning knowledge management initiatives in Singapore
• Offers useful insights from case studies in Singapore, a country reputed for its government excellence
• Case studies cover the entire knowledge management journey from assessment and rollout to impacts and future plans, covering more than 20 years of academic literature