購物比價找書網找車網
FindBook
排序:
 
 有 1 項符合

Naoya Yamaguchi

的圖書
圖書介紹 - 資料來源:樂天KOBO   評分:
圖書名稱:Management of Service Businesses in Japan

With the service industry taking up the largest portion of its GDP, Japan has much to share in the area of managing service industry. This book explores and elucidates the unique management styles in non-manufacturing industries or service industries in contemporary Japan, both practically and theoretically through case studies. These specially selected cases are the management of the world No.1 convenience store chain of Seven-Eleven, the sales finance business and auto sales business of Toyota, application of TPS (Toyota Production System) to life insurance company, performance evaluation of local government, BSC (balance scorecard) in local government hospitals, cost and pricing policy of telecommunication company, Japanese-style “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry.

The analyses presented in this book were carefully laid out in regard to the business in general. It will be useful for business practitioners in service industry and beneficial to the scholars, students or general readers interested in this area.

Contents:

  • Advanced Service Management in the Service Industries:

    • Profit Sharing that Motivates Inter-Firm Cooperation within a Convenience Store Chain (Yasuhiro Monden and Noriko Hoshi)
    • Profit Management in the Hotel Industry (Akimichi Aoki)
    • Kaizen Activities and Performance Management in the Sales Finance Business (Noriyuki Imai)
    • Performance Management in the Auto Sales Business (Noriyuki Imai)
    • Productivity Improvement of Service Business Based on the Human Resource Development: Application of Toyota Production System to the Insurance Firm (Shino Hiiragi)
    • Enacting Entrepreneurial Process on Family Business — Case of Health Care Business (Dun-Hou Tsai, Anders W Johansson and Shang-Jen Li)
  • Advanced Service Management in the Public and Non-Profit Organizations:

    • Performance Management Systems of Japanese Local Governments (Takami Matsuo)
    • Implementation of the Balanced Scorecard in the Japanese Prefectural Hospitals (Naoya Yamaguchi)
    • Pricing Policy and Potential Cost Reduction in Telecommunications (Manabu Takano)
  • General Concepts and Techniques Applied to the Service Management:

    • Omotenashi: Japanese Hospitality as the Global Standard (Nobuhiro Ikeda)
    • The Service Level Agreements at Japanese Companies and Its Expansion (Tomoaki Sonoda)
    • Application of Information and Communication Technology to the Service Industry — Focus on Business Process Network (Yoshiyuki Nagasaka and Gunyung Lee)

Readership: Researchers, graduates and undergraduates in business management, MBA, and service management courses; General public interested in the service industry; Professionals in marketing, service management and managerial accounting.
Key Features:

  • All papers are written based on concrete case studies, applicable to businesses in general
  • Unique treatment of topics such as on the world's No. 1 know-how of the convenience store chain of Seven-Eleven, sales finance and auto sales business of Toyota Motors, and application of Toyota production system to service companies
贊助商廣告
 
金石堂 - 今日66折
身為媽媽,我很驕傲:點燃生活熱情的思考整理術
作者:嚴柔拏
出版社:采實文化事業股份有限公司
出版日期:2021-12-28
66折: $ 251 
金石堂 - 今日66折
超越人性的弱點,遇見更好的自己:卡內基教你建立內在力量、打造舒適關係、活出你自己
作者:喬.哈特、麥可.克羅姆
出版社:時報文化出版企業股份有限公司
出版日期:2023-06-06
66折: $ 297 
金石堂 - 今日66折
啟動內在感官的12堂課:感受、創造(第4輯)(1書+2CD)
作者:陳嘉珍
出版社:賽斯文化
出版日期:2008-12-01
66折: $ 191 
 
博客來 - 暢銷排行榜
原子習慣:細微改變帶來巨大成就的實證法則
作者:詹姆斯‧克利爾 (James Clear)
出版社:方智
出版日期:2019-06-01
$ 260 
Taaze 讀冊生活 - 暢銷排行榜
原子習慣:細微改變帶來巨大成就的實證法則
作者:詹姆斯.克利爾
出版社:方智出版
出版日期:2019-06-01
$ 290 
金石堂 - 暢銷排行榜
明明已經有男朋友了(08)
作者:柚木N’
出版社:青文出版社股份有限公司
出版日期:2025-02-05
$ 111 
博客來 - 暢銷排行榜
輝達之道:黃仁勳打造晶片帝國,引領AI 浪潮的祕密
作者:金泰(Tae Kim)
出版社:商業周刊
出版日期:2025-01-03
$ 355 
 
Taaze 讀冊生活 - 新書排行榜
百詭夜譚
作者:朱琨
出版社:今古傳奇(滾石移動)
出版日期:2025-01-17
$ 150 
Taaze 讀冊生活 - 新書排行榜
坐霸王車的男孩:從黑暗到光明的逆轉人生
作者:王國春
出版社:商周出版
出版日期:2025-02-06
$ 270 
Taaze 讀冊生活 - 新書排行榜
叩問天良
作者:朱清明
出版社:今古傳奇(滾石移動)
出版日期:2025-01-17
$ 180 
金石堂 - 新書排行榜
碰杯造型防水貼紙包《請解開故事謎底》封蕭生&莊天然
作者:花於景(雷雷夥伴)
出版社:原動力文化事業有限公司
出版日期:2025-02-12
$ 54 
 

©2025 FindBook.com.tw -  購物比價  找書網  找車網  服務條款  隱私權政策