Patricia Pitsel

It’s as Easy as A–B–C… Common sense isn’t automatic—it has to be learned. You Never Know What You Don’t Know is a rare primer, designed to provide proven techniques that help young professionals discover and refine the art of getting along with their bosses, co-workers, and business colleagues. Each of the 26 chapters corresponds to a letter of the alphabet and each imparts time-tested wisdom that makes navigating office politics and skilful handling of work relationships accessible to all involved. Both managers and front-line workers will appreciate the easy-to-read format. Following narrative examples of problematic scenarios To Think About sections provide insight to enlighten readers on the core issues inherent in common problem areas. Each chapter concludes with a To Do segment that outlines appropriate strategies to nip problems in the bud. Rather than reading the book sequentially, it’s easy for readers to pick and choose topics relevant to them at any given time. You Never Know What You Don’t Know is sure to smooth operations in any office and improve success at all levels. It’s just common sense.