Robert D. Sollars

Workplace violence literally affects 100% of American businesses every year. Workplace violence (WPV) is much more than just an employee or customer walking into a building and taking target practice.WPV entails bullying, harassment, threats, assault (verbal and physical), and even at times arson/vandalism. This places WPV as a multifaceted problem. The financial costs are in excess to 150 billion dollars per year to american businesses. Litigation, insurance, clean-up, replacement of equipment and employees, counseling, recruitment, and the list goes on and on. The cost to the employees, their families, and customers is much higher. Psychological trauma to everyone involved is devastating and will linger for years. Recognizing the warning signs, both subtle and overt, is challenging if you don't know what to look for. The 21 distinct signs in this book will allow you to recognize the signs of someone possibily on the brink of comminting an act of WPV. The key is learning to act upon what you see and not ignore the possibily. Prevention is the key in WPV. Several things proposed in the prevention section are controversial and not in line with conventional wisdom. From polices and procedures in human resources and security to customer service and zero tolerance. These strategities can help you reduce the risk of a violence incident of WPV.