Sarah Miranda

　　Level: A1, A2 & B1

　　Description
　　Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

　　The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

　　Included Features
　　‧A variety of realistic reading passages
　　‧Career-specific dialogues
　　‧45 reading and listening comprehension checks
　　‧Over 400 vocabulary terms and phrases
　　‧Guided speaking and writing exercises
　　‧Complete glossary of terms and phrases