The Ultimate Guide to Measuring and Improving Customer Service Performance. This tool will help you to measure and improve your contact center’s performance. You will also be able to improve your benchmarking results by comparing with other contact centers and know when you have made accurate and valid comparisons.
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$ 4345 | Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement
作者：Eskelsen 出版社：Servicequest 出版日期：2023-10-12 語言：英文 規格：平裝 / 192頁 / 27.94 x 21.59 x 1.04 cm / 普通級/ 初版  博客來 - 市場研究
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圖書名稱：Mastering Contact Center Performance: A comprehensive Guide to Effective Measurement
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