Susan Jaderstrom

The administrative professional's guide to the modern office.

This revised and updated Third Edition provides the office worker with practical advice on how to survive and thrive in today's fast-paced business environment. Written by business specialists, it has detailed information on standard office practices, with special emphasis on electronic communications and information technology.

‧ Produced under the sponsorship and direct supervision of IAAP, International Association of Administrative Professionals
‧ Provides up-to-date information on the electronic office, simplifying complex tasks and procedures
‧ Indispensable for office personnel at every level; self-employed workers; consultants; and entrepreneurs

Susan Jaderstrom is a professional business writer living in Petaluma, California. Leonard Kruk is a business and computer consultant in New Jersey. Joanne Miller taught business communications for over 20 years at Hartnell College in Salinas, California. The general editor, Susan Fenner, is IAAP’s Manager of Education and Professional Development.