robert pfannerstill

The Progressive Audit is a book that anyone involved with auditing should read. This book is not just about auditing but also about management strategy, employee involvement, and raising the level of the organizational quality culture. An audit must provide an understanding of the level at which the quality culture exists so management can implement improvements. It must uncover the various sub-systems that exist within organizations and also raise the level of understanding in the workforce.

This book outlines a six-step methodology to implement a sound internal audit program, including how to get employees to actively participate, how to drive quality system concepts throughout all levels in the organization, and how to manage it so you're not doing all the work.

Templates for the six-step progressive audit techniques described in the book are included in Excel format on an accompanying CD-ROM, ready for use and modification.

Robert Pfannerstill is currently Divisional Quality Assurance Manager at Briggs and Stratton Corporation. This book was written about his experiences and successes at implementing an internal audit program at the Murray, Poplar Bluff (MO), and Rolla (MO) facilities, where he had quality responsibilities for three manufacturing facilities of approximately 3,000 employees producing approximately 9 million engines annually. Pfannerstill has a BS in Quality/ Productivity Management from Marion College and an MBA from Murray State University. He is an ASQ-certified Quality Auditor (CQA) and Quality Engineer (CQE).