Allisha A. Miller

　　Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

　　1.Includes All in a Day’s Work vignettes that are now numbered for easy identification.

　　Poses true-to-life lodging problems as well as possible solutions.

　　Develops decision-making skills and prompts class discussion.

　　2.Provides extensive Discussion Questions and Team Activities for each chapter.

　　Gives instructor’s ready-made homework problems and a variety of assignment activities.

　　3.dentifies and defines lodging language.

　　Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

作者簡介

David K. Hayes

　　現職：
　　Full time author-consultant

Jack D. Ninemeier

　　現職：
　　Michigan State University

Allisha A. Miller

　　現職：
　　Dearborn Heights, Michigan

Ch1IntroductiontotheLodgingIndustry
Ch2TheStructureoftheLodgingIndustry
Ch3GuestServiceintheLodgingIndustry
Ch4ManagingLodgingOperations
Ch5StaffingtheLodgingOperation
Ch6TheFrontOfficeDepartment
Ch7TheSalesandMarketingDepartment
Ch8TheHousekeepingDepartment
Ch9TheMaintenanceDepartment
Ch10FoodServiceandMeetingManagementinLimited-ServiceHotels
Ch11FoodandBeverageOperations:Full-ServiceHotels
Ch12HotelAccounting
Ch13SafetyandSecurity
Ch14CareersintheLodgingIndustry