MARGARET A. BYRNES

This is a book for principals, and it should also prove helpful to school leaders in central office or at the building level. The authors wrote it to build knowledge and give support to these principals because their experience shows that the Baldrige criteria, practiced with quality tools and continuous process improvement, produces outstanding results.

Readers will learn more about the Baldrige framework and what it takes to reach school-wide excellence, and gain the skills to start your school on the journey to performance excellence. The chapters focus on the criteria aspects that the authors believe are necessary for everyone’s journey. The ends of chapters 3-7 include a self-assessment checklists to be use as a measurement stick on your journey to performance excellence.

Margaret A. Byrnes, Managing Associate for Quality Education Associates, is an internationally known expert on continuous improvement, quality practices, and system alignment. She has served as an examiner for the Baldrige Award and in 2002 served as a senior examiner. She has served as a teacher, counselor, and administrator with training and coaching experience in schools across the nation. Co-author of The Quality Teacher and Quality Fusion, she has also written a children s introductory book on quality, Dr. Deming and His Amazing Quality Idea.