Operations Management (annotation edition)(11版)

　　More emphasis throughout the text has been devoted to the following topics:

　　1.Service-An icon in the text denotes service-oriented examples while new readings reference service-oriented companies like Amazon.com and discuss the challenges of managing services.

　　2.Supply Chain-An icon in the text indicates references to supply chain management issues; chapter 15 features updated coverage and examples including Sysco's complex supply chain logistics, strategic considerations in supply chain management, and the damages caused by unethical supplier behavior.

　　3.Ethical Conduct -The text introduces an ethical framework in chapter 1 and includes business ethics scenarios and critical thinking exercises in every chapter.

　　4.Sustainability- Always a strong focus in Stevenson, environmental factors continue to be covered throughout the text including new sections on 'strategic sustainability' and new readings and examples referencing Kraft Foods' Recipe for Sustainability and Puma's environmentally-friendly shoe boxes, among other examples

作者簡介

William J. Stevenson

　　現職：Rochester Institute of technology

譯者簡介

何應欽

　　現職：中央大學工業管理研究所教授

Ch1 Introduction to Operations Management
Ch2 Competitiveness, Strategy, and Productivity
Ch3 Forecasting
Ch4 Product and Service Design
Ch5 Strategic Capacity Planning for Products and Services
Ch6 Process Selection and Facilities Layout
Ch7 Work Design and Measurement
Ch8 Location Planning and Analysis
Ch9 Management of Quality
Ch10 Quality Control
Ch11 Aggregate Planning and Master Scheduling
Ch12 MRP and ERP
Ch13 Inventory Management
Ch14 JIT and Lean Operations
Ch15 Supply Chain Management
Ch16 Scheduling
Ch17 Project Management
Ch18 Management of Waiting Lines
Ch19 Linear Programming